1. Returns Eligibility

We accept returns of drill machines and accessories under these conditions:

  • Items must be unused, in original packaging with all included accessories and manuals
  • Returns must be requested within 7 days of delivery
  • Proof of purchase (order number/receipt) required

Non-Returnable Items:

  • Used or damaged drill machines
  • Custom or specially ordered products
  • Items missing original packaging or accessories

2. Inspection Process

All returned drill machines will undergo:

  • Full functionality testing
  • Visual inspection for damage/wear
  • Verification of all included components

3. How to Initiate a Return

  1. Contact Support:
  2. Return Authorization:
    • We’ll provide an RMA number and instructions
    • Returns without authorization won’t be accepted
  3. Shipping:
    • Customer pays return shipping (except for defective items)
    • Must use secure, trackable shipping method

4. Refund Process

  • Approved Returns: Refund issued within 5-7 business days after inspection
  • Defective Items: We cover return shipping + offer replacement/full refund
  • Refund Method: Original payment only

5. Restocking Fee

  • 15% fee applies to non-defective returns
  • Deducted from refund amount

6. Warranty Claims

  • Most drill machines carry 1-year manufacturer warranty
  • Contact us with proof of purchase for warranty service

7. Exchanges

  • Available for identical models only
  • Subject to product availability

8. Cancellations

  • Orders can be cancelled within 12 hours if not yet processed

9. Contact Us

For return inquiries:

This policy applies only to purchases from https://machinica.shop/

Important Notes:

  • Inspect all products immediately upon delivery
  • Keep original packaging for 7 days
  • Warranty does not cover misuse or unauthorized repairs